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What Customers Think About Us |SERVPRO® of Santa Clarita Valley

2/26/2020 (Permalink)

We know there are many options when it comes to choosing a restoration company. SERVPRO believes in providing outstanding service, as well as treating every customer like family. But don’t take our word for it, check out these quotes from our amazing customers!

“SERVPRO was extremely thorough, quick, and professional! Excellent crew, from the office staff to the working crew, to the owner! Would definitely recommend!”

“I can’t say enough wonderful things about SERVPRO. We had an emergency biohazard mess that needed immediate attention. I called SERVPRO and they were able to put together a team to come out the same day. The team worked diligently for 4 hours to clean up the mess. The(y) were nice, efficient, and their attention to detail was beyond excellent. I’m a very happy customer and will recommend SERVPRO to anyone who needs this type of cleaning. Thanks guys from the bottom of my heart.”

“We had some construction work done in our office and no matter how many times we cleaned and dusted we just couldn't keep the layer of dust from reappearing. We were all coughing and sniffling and knew we needed professional help. SERVPRO saved the day!  They responded quickly, were wonderful to work with, and their attention to detail is outstanding!  Our office is sparking clean, they cleaned everything from the walls to the furniture to the stapler to AIR, and we are back up and running. I would recommend this crew a million times over. Thank you SERVPRO!”

“Great company and crew chief Jose. Always on time and polite. Cleaned up after every visit and let me know what would be expected. Amanda in the office was very communicative and helpful. Highly recommended!”

“Our insurance company sent SERVPRO out to our house after we had a water leak.  They arrived very quickly and got to work right away cleaning up our kitchen and setting up the various machines that were needed to dry out the damage.  Matt explained everything to us in detail and let us know what he would be doing at each visit.  He checked in on us everyday and always answered any questions we had.  Matt and his crew were prompt, professional, clean and courteous during the entire process, which lasted about a week.  I wouldn't hesitate to call this company again if we ever need them.  Thanks for a great job Matt and SERVPRO!” 

“Wow, SERVPRO of Santa Clarita rocks! When we had an unforeseen side effect of office construction, SERVPRO came in immediately and scrubbed down everything! This was especially important because our clientele often have compromised immune systems and cannot tolerate dust and debris. Kudos to these fabulous pros for cleaning us up!”

Here at SERVPRO® of Santa Clarita Valley we strive for excellence and customer satisfaction. Serving our customers and providing superior service through our experienced teams is one of our greatest passions. If your home or commercial business has any damage or restoration needs don’t waste a minute and give us a call! We operate 24 hours a day, 7 days a week. Reach out to us at (661) 296-4600.

Why Choose SERVPRO? | SERVPRO® of Santa Clarita Valley

2/21/2020 (Permalink)

SERVPRO® of Santa Clarita Valley has been serving the area for over 15 years. Throughout the years we have served our customers through our 24/7 available crews, dedication to excellence, and focus on customer satisfaction. We have been recognized in our ability to serve our community with excellence through 10 Outstanding Sales Performance Awards.

Our dedication to customer service extends far beyond just completing the job. Our motto at SERVPRO is to make it “Like it never even happened.” This means when you have water or fire damage, mold, or a biohazard issue we are going to get on site and begin mitigation and or restoration as soon as possible.

If you have an emergency and need our help fast call us immediately!

SERVPRO of Santa Clarita Valley provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in the Santa Clarita Valley. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? 

Call Us 24/7 – (661) 296-4600

We Are Here to Help 24/7 |SERVPRO® of Santa Clarita Valley

2/21/2020 (Permalink)

Besides our excellence in service, dedication to customer satisfaction, and experienced staff, our 24/7 availability is what distinguishes us from our competitors. Whatever the issue may be or the time of the problem, SERVPRO can help!

SERVPRO of Santa Clarita Valley understands the stress and other burdens that arise with unexpected property damage. Whatever the specific mitigation needs, being able to respond quickly is essential. Within minutes, water will spread throughout one’s property and be absorbed by walls, floors, upholstery, and personal belongings. Within the first day drywall will begin to deteriorate, metal surfaces tarnish, furniture will swell and crack, and a musty odor will develop. During the week mold and mildew can grow and spread with metal rusting, paint blistering, wood flooring warping, and serious biohazard contamination being possible. Following the first week, the cost of restoration and time to complete will increase dramatically with potential structural integrity, mold growth, and biohazard contamination being potential concerns. Furthermore, we recognize the need to get everything back to normal as soon as possible. This is the essence of our motto to make sure it is “Like it never even happened.” We take pride in our ability to respond quickly and offer around the clock support when you need it most.  

At SERVPRO of Santa Clarita our 24/7 availability, experienced staff, and commitment to excellence and customer satisfaction is what makes us the best choice for any and all of your restoration needs. If you have any restoration needs for your home or commercial property do not hesitate! Call us now at (661) 296-4600.

Top 5 Tips for Preventing Fires in The Home | SERVPRO® of Santa Clarita Valley

2/19/2020 (Permalink)

  1. Never leave a flame unattended

This is by far the most important of all these tips. The two largest sources of residential fires in the U.S. are from candles and cooking accidents. Always be aware of open flames. It only takes a few seconds for a fire to spread rapidly from an unattended flame.

  • Keep a candle at minimum 12 inches away from flammable objects
  • Blow out unattended candles and turn off an unattended stovetop
  • Ensure a candle is sturdy or in a candle holder which will not fall down
  1. Watch your electronics!

As consumers we place a lot of trust and faith into the functionality and safety of our electronics. The reality is that there can be defects and inherent safety risks with our electronics. Therefore, keep this in mind:

  • Never plug in devices with damaged or frayed cords
  • Consider having a certified electrician perform an annual evaluation of your home’s wiring
  • Use your senses. If an outlet or device looks burnt or damaged or there is an odor of burning plastic or unsavory smell coming from an appliance, remove the device immediately and consult the manufacturer.
  1. Keep furniture and flammable materials away from heaters

Seemingly harmless heating tools such as a curling iron, hair dryer, or a space heater can still cause fires when left on for too long in close proximity to flammable sources. Some helpful tips to prevent fires from heating appliances are:

  • Turn off your space heater when not in use
  • At a minimum keep heating elements three feet away from flammable objects
  • Never use an oven to warm your house
  1. Test your smoke detectors

One of the most practical tips to protect you and your family from fires is to ensure that your smoke detectors are functional. Be sure to test your devices monthly and also replace the batteries as soon as the low battery alert begins or once a year. Furthermore, place smoke detectors on every floor, including the basement. Finally, replace your smoke detectors every 10 years or earlier.

  1. Keep fire extinguishers readily available

Fires can happen rather suddenly, and one must be prepared to deal with it before it gets out of control. There are several things to keep in mind with fire extinguishers.

  • Keep a fire extinguisher in each area of the house which may pose a fire risk
  • Ensure that the members of the family know how to use a fire extinguisher
  • If a fire cannot be contained via fire extinguisher call 911 and grab your loved ones and leave your residence as soon as possible

Staying Safe From Fire Risks in the Kitchen | SERVPRO® of Santa Clarita Valley

9/16/2019 (Permalink)

The kitchen is often the hub of the home where family and friends will gather and spend quality time and where meals are prepared. But the kitchen is also an area where many home fires occur.

Cooking fires top the charts as the No. 1 cause of home fires and injuries. The leading cause of these kitchen fires is unattended cooking.

State Farm reports that in 2017 alone they paid out over $130 million in homeowners insurance claims related to kitchen fires caused by grease or cooking. According to the insurance company, these are the worst states for kitchen fires:

  • North Carolina
  • Texas
  • Pennsylvania
  • California
  • Ohio
  • Illinois
  • Maryland
  • New York
  • Alabama
  • Georgia
Tips for Preventing Kitchen Fires

Staying in the kitchen while cooking is just one way to be prevent fires but it is not the only fire safety tip you should be following. Here are some other helpful tips to observe while cooking:

1. Be careful about the type of clothing you wear when cooking. Does your outfit have long, flowing sleeves or is it big and baggy? It could catch on fire if you aren’t careful while cooking over the stove. It’s best to wear short or close-fitted sleeve shirts and make sure any baggy shirts are tucked in or tied back.

2. Watch the items around the stovetop. Make sure you don’t have kitchen towels, oven mitts, appliance cords or even curtains too close to the stovetop when cooking. Ideally, anything flammable will be moved away from it.

3. Have a fire extinguisher easily accessible to the kitchen. Hopefully you have at least one fire extinguisher located in your home, ideally one that is near your kitchen. Make sure you know how to properly use the extinguisher, just in case it is ever needed.

4. Do not throw hot grease in the garbage can. The grease may not be on fire, but it could be hot enough to cause something in the trash to burn. You should let the grease cool a bit and then dispose of it in an old coffee can. Also, know the smoke points of the oils you cook with. Be sure to never subject a low-smoke point oil to high heat when cooking, as it could catch fire.

5. Have a fire escape plan established for all to be aware of. Thinking about the worst-case scenario is never fun, but it’s better to be prepared than unprepared if an emergency were to occur. Go over exit routes and designated meeting points with your family, making sure that everyone knows what to do.

Fire safety in the kitchen is an absolute necessity, as it can help prevent dangerous and destructive cooking fires. If your home has experienced damage from a cooking fire, know that SERVPRO® of Santa Clarita Valleyis here to make it “Like it never even happened.”

How to Prepare Your Business to Face Emergencies | SERVPRO® of Santa Clarita Valley

9/9/2019 (Permalink)

As a business owner, there are a multitude of things that you must take into consideration, but one of the most important is emergency preparedness.

While having a plan in place does not ensure that a disaster will not occur, it does give you and your business a head start where safety is concerned. And it will, at the least, make sure that your employees know what to do if a disaster or emergency situation should occur.

Making the Plan

How about making time soon to develop an emergency preparedness plan for your business if you have not already done so. In fact, make this a top priority; you have everything to gain by being proactive in this matter.

There are numerous emergencies your business should have a preparedness plan in place for, including:

  • Fire
  • Severe weather, including thunderstorms and winter storms
  • Other natural hazards like floods, hurricanes, tornadoes and earthquakes
  • Human-caused hazards, including accidents or acts of violence
  • Technology-related issues like power outages and equipment failure

Whether it’s an emergency caused by man or nature, if there is no emergency plan set out for your employees and your business, the situation could get even more stressful quickly.

You should make sure that safety training and familiarization of emergency preparedness plans are included in the company onboarding process, team-building activities and continuing education opportunities. By helping employees familiarize themselves with proper safety protocol and emergency procedures, you’re not only giving them the tools to protect themselves, but you are also setting them up to help protect guests/visitors and the business itself.

Where to Start

Setting up an emergency plan for your business should start with an evaluation of how different emergency scenarios may occur—even include those that you think have no chance of happening. After all, it’s better to prepare for all the worst-case scenarios and not be caught off guard.

The internet offers plenty of online resources to help guide you through this process, including Ready.gov, the American Red Cross, FEMA and the CDC.

Consider conducting a business impact analysis (BIA), which will offer insights into the potential effects a disaster could have on your business. This would include lost or delayed sales and income, increased expenses from repairs, and delayed implementation of business plans. Don’t forget to make sure a crisis communications plan is in place, too.

Don’t stop there once you have come up with an emergency preparedness plan. Be sure to hold drills and reviews to practice with employees. Reviewing and rehearsing various scenarios can help ensure the process remains fresh in their minds and can help employees feel more empowered.

Disaster can strike when you least expect it, but by being prepared and having a plan in place, your business will be better suited to handle whatever Mother Nature has in store. If the worst should happen and your business is damaged, know that SERVPRO® of Santa Clarita Valley is here to help make it “Like it never even happened.”

Fire Safety Tips for Your Commercial Property | SERVPRO® of Santa Clarita Valley

9/2/2019 (Permalink)

Have you ever stopped to think of the safety responsibilities you, as a business owner, have regarding risks to your business, staff and visitors? One of those risks you need to spend a little extra time planning for and working toward preventing is a fire.

Common Causes of Commercial Fires

Research conducted by the National Fire Protection Association (NFPA) indicates that the leading causes of structure fires in office properties from 2007–2011 listed, in order, were:

  1. Cooking equipment, 29% of fires
  2. Electrical distribution and lighting equipment, 12% of fires
  3. Heating equipment, 11% of fires
  4. Intentional, 10% of fires
  5. Smoking materials, 9% of fires
  6. Exposure, 4% of fires
  7. Electronic, office or entertainment equipment, 3% of fires

Of those causes, intentional, exposure, and electrical distribution and lighting equipment accounted for the most property damage with 20%, 18% and 15% respectively.

The Bureau of Labor Statistics found that in 2007, fires and explosions accounted for 3% of all workplace fatalities.

Looking at more recent numbers, the NFPA estimates that from 2007–2011, U.S. fire departments responded to an average of 3,340 fires in office properties per year. Those fires were responsible for an average of four deaths, 44 injuries and $112 million in direct property damage, annually.

Watching Out for Fire Hazards

By focusing on fire risk assessment, fire prevention and staff education, you will be taking some of the steps to protect your business from the risk of fires. Let’s take a look at those three steps.

First, assess any fire hazard risks. In some areas, the local government may even offer a visit from a fire marshal to help identify these risks and provide guidance on your fire prevention plan.

You’ll want to make sure that the right fire protection equipment is in place, which should include an automatic sprinkler system, smoke detectors and fire extinguishers for each floor.

Finally, by creating a fire plan and regularly reviewing it with your staff, you’ll be making sure everyone knows what to do in the event of a fire. Conduct fire drills at least once a year to keep that fire safety protocol fresh, and take time to review evacuation plans and routes and the location of the first-aid kits.

Despite best efforts with fire prevention and safety tips, the worst could always happen at your business. If a fire has damaged your business, SERVPRO® of Santa Clarita Valley is available to help make it "Like it never even happened."

A Breakdown of the 3 Types of Water Damage | SERVPRO® of Santa Clarita Valley

8/26/2019 (Permalink)

It is easy to think that all water involved with water damage is the same, but actually, there are three classifications of water that occur in water damage: clean, gray and black. By understanding the different types of water involved, you will be able to understand how to better deal with water damage.

It doesn’t matter what type of water has caused damage, there will always be a cleanup and restoration process that follows. First and foremost, the most important part of cleanup is to remove all the moisture and wet items quickly to prevent mold from flourishing in this mold-ideal environment.

Clean Water Will Cause Damage

Clean water is just what its name states and is not likely to create an immediate threat to your health. This water is free of contaminants and can come from:

  • Broken water lines
  • Malfunctioning appliances
  • Toilet holding tanks
  • Snow melt and rainwater

This type of water damage is the easiest type of water damage to deal with, as there will fewer less microbes living in the water. But it can become gray water after 48 hours and after contact with the surfaces of a building, moving it up to category two.

Gray Water Can Be Hazardous

Gray water means the water damage cleanup and restoration process can become a bit more serious. This water may create a health risk since it will contain slight chemical or biological contamination. This slight contamination involved with gray water will mean that it will need to be thoroughly treated before safe consumption.

Gray water can come from dishwashers, aquariums, showers, etc. The 48-hour exposure time applies here as well, with gray water turning into black water if not treated.

Black Water Is Hazardous

Black water is the most dangerous of the three classifications, and it is considered to be highly contaminated by harmful chemicals and biological matter. This includes floodwaters containing soil and all sewage water.

Sewage water is contaminated with dangerous microbes, including bacteria, protozoans, molds, fungi and more—many of these can be harmful to humans.

Some of the diseases that can be transmitted by black water are:

  • Cholera
  • Typhoid
  • Hepatitis
  • Gastroenteritis-type illnesses

Since floodwater will pick up contaminants along its path, all waters associated with floodwater should be assumed to be black water.

These three floodwater classifications are recognized by the Institute of Inspection, Cleaning and Remediation Certification (IICRC), which is an organization that certifies and sets the standards for the cleaning and restoration industries. Our technicians all study IICRC standards and best practices in water restoration and are available to help determine the steps to take to get your home back to normal.

It doesn’t matter what type of water has caused damage to your home or business, SERVPRO® of Santa Clarita Valley is here to help get the situation under control and make it "Like it never even happened." Don’t hesitate to reach out to us if you need emergency cleanup and restoration services!

Picking a Restoration Company the Right Way | SERVPRO® of Santa Clarita Valley

8/20/2019 (Permalink)

Property damage can be devastating to anyone, but business owners face extremely high stakes when their commercial property is affected by a natural disaster. As reported by FEMA, up to 60% of businesses do not resume operations following a natural disaster.

Planning for a disaster is the best way for business owners to be sure they can recover from one, and picking your commercial restoration company is an important component of that. However, it is important to research the right things to ensure the company you choose is reputable. Here are some important things to look for:

1. A Comprehensive Emergency Plan

Even a few hours of neglecting to take action on damages after a disaster can cause them to compound and become more severe—meaning more expenditure and time will be required to restore. It is key to find a company with a solid emergency plan and quick response time, in order to address damage as quickly as possible.

This is the exact reason we have a 247 emergency line, which allows our technicians to be made aware of the damage the moment it is reported. They can spring into action faster, and business owners can focus on other tasks required of them to reopen.

2. An Emphasis on Training

Companies that invest in their employees’ education understand the importance of quality control and customer satisfaction in their work. To ensure your business is in the best hands, find a company that emphasizes the importance of training its technicians for restoration.

Our technicians are educated on the Institute of Inspection, Cleaning and Restoration Certification (IICRC)guidelines, which are the industry standard for restoration. They are also given continued education opportunities via online courses and certification options, in order to always continue to learn.

3. A Fleet of Up-To-Date Equipment

Technology has brought many advancements to the restoration industry, namely in the equipment that has now become the standard. Companies that are using outdated equipment or tools that are no longer recommended should be avoided.

Our equipment is selected in accordance with the IICRC’s restoration equipment recommendations. This ensures that we are using the most technologically advanced tools available, and can thus do a more efficient and effective job to get you back to business.

If you’re in need of commercial restoration, do not hesitate to make the call so you can get your business back faster. Our trained experts are here to help 24/7—contact us today.

Creating a Severe Weather Plan for Your Family | SERVPRO® of Santa Clarita Valley

8/19/2019 (Permalink)

While there is often advanced warning for some types of severe weather, there are also times when Mother Nature can manage to catch us off-guard.

Fortunately, there are steps you can take and safety tips to follow to prepare your family for various severe weather occurrences.

Coming Up With a Severe Weather Plan

One of the best ways to be prepared in severe weather situations is to have a family emergency planestablished.

If your family does have an emergency plan in place, be sure to discuss and review it and have drills at the onset of various weather seasons, making sure that everyone knows exactly what to do at a moment’s notice.

If you’ve not yet created a family emergency plan, here are some things to take into consideration when creating it:

1. Getting Emergency Alerts

Thanks to technology today, it is easy to receive emergency alerts and warnings in the palm of your hand by way of smartphones, as well as receive alerts through radio and television broadcasts. If you have a weather app or Google on your smartphone, you will quickly receive emergency alerts, which can provide you with valuable time in severe weather situations.

2. Where Is Your Storm Shelter?

Taking shelter in areas where tornadoes are common means you’ll want to be in the lowest part of your home, preferably a basement if you have one. If that is not possible, choose an interior room on the lowest level of your home or building that is away from corners, windows, doors and outside walls. Be sure to visit ready.govto learn about other situations that may require a storm shelter or basement.

3. Know Your Evacuation Routes

Evacuations are stressful, so you should always have evacuation routes determined ahead of times, since things such as hurricanes, flooding and fires can force you from your home in a hurry. It’s wise to have multiple routes just in case one is impassable, and make sure those routes will have places to stay with your pets along the way if you have furry family members to evacuate with.

4. Keeping in Touch With Family

When there is an emergency, communication is key. It is easy to rely on cell phones to keep in touch with your family, but in some circumstances, that just isn’t feasible.

Cell phone towers can incur damage, phones could be lost or left behind, and batteries will die when there if there is a power outage and there is no power source for recharging.

Hence, it is wise to have an emergency communication plan in place for your family and a safe meeting place for your family to meet should family members be separated during the emergency.

If a storm does cause damage to your home or business, don’t hesitate to call your friends at SERVPRO® of Santa Clarita Valley to get the cleanup and restoration process started.